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Unlocking the Future of Health care: Join Us at the AI and Human Factors Conference
Are you ready to be part of a transformative dialogue in health care? Register today to join us on April 10-11, 2025, to participate in a groundbreaking conference: Artificial Intelligence and Human Factors in Health Care Quality & Safety
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Keynote Speaker
Robert Pearl, MD

Dr. Robert Pearl is a healthcare leader, author, educator, columnist and podcaster. He served for 18 years as the CEO of the Permanente medical Group (Kaiser Permanente), where he led 10,000 physicians and 38,000 staff members and was responsible for the nationally-recognized medical care of over 5 million Kaiser Permanente members on both the west and east coasts. He is a clinical professor of plastic surgery at Stanford University School of Medicine and on the faculty at the Stanford Graduate School of Business, where he teaches courses on healthcare strategy, technology, and leadership. Pearl is board certified in plastic and reconstructive surgery, receiving his medical degree from Yale, followed by a residency in plastic and reconstructive surgery at Stanford University.
He’s the author of three books: Mistreated: Why We Think We’re Getting Good Healthcare—And Why We’re Usually Wrong, a Washington Post bestseller (2017); Uncaring: How the Culture of Medicine Kills Doctors & Patients, a Kirkus star recipient (2021); and his newest book ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine (April 2024). All profits from sales of his books go to Doctors Without Borders.
Dr. Pearl is a LinkedIn “Top Voice” in healthcare and host of the popular podcasts Fixing Healthcare and Medicine: The Truth. He publishes two monthly healthcare newsletters reaching 50,000-plus combined subscribers. A frequent keynote speaker, Pearl has presented at The World Healthcare Congress, the Commonwealth Club, TEDx, HLTH, NCQA Quality Talks, the National Primary Care Transformation Summit, American Society of Plastic Surgeons, and international conferences in Brazil, Australia, India, and beyond.
Pearl’s insights on generative AI in healthcare have been featured in Associated Press, USA Today, MSN, FOX Business, Forbes, Fast Company, WIRED, Global News, Modern Healthcare, Medscape, Medpage Today, AI in Healthcare, Doximity, Becker’s Hospital Review, the Advisory Board, the Journal of AHIMA, and more.
Conference Details
Overview and Purpose
Conference Details
The conference will take place on April 10-11, 2025, in-person at Hershey Country Club, 1000 East Derry Road, Hershey, PA 17033 and virtually via livestream.Registration fee: In-Person attendance is $150. Virtual is $100. Students and Trainees, $50.00. Register via eeds.
Who should attend: Healthcare Professionals, administrators and policymakers involved in healthcare quality and safety, and truly anyone who is interested in learning more about the future of health care quality and safety in the era of AI. The conference will highlight the approach of Human Factors in AI, with the goal of optimizing the ‘Human-AI Dyad’ to enhance the quality, value, effectiveness and safety of care. Attendees will learn from a diverse range of academic and industry leaders in the fields of Human Factors Engineering, Artificial Intelligence and Healthcare Quality and Safety. Discussions will address critical topics such as error prevention, detection, recovery, health system resilience and alleviating provider burnout—all of which are more pertinent than ever as AI tools continue to reshape the healthcare landscape.
Purpose
Healthcare is entering a new era, with the introduction of sophisticated AI tools and approaches, and yet the need for a deeper understanding of the central importance of the human factors underlying all aspects of the healthcare enterprise, including for preservation and enhancement of value and patient safety in the delivery of personalized healthcare, has never been greater. Our conference will focus on the emerging need for optimization of the human-AI interaction in healthcare, specifically foused on quality, value and patient safety. Our conference will focus on the issues at the intersection of Human Factors Engineering, patient satey, Quality and Value enhancement and Artificial Intelligence (AI) and will bring together recognized academic, clinical and industry experts to provide state-of-the-art knowledge. We will also attempt to define future directions in this field and propose an agenda for future research over the next 5 to 7 years.
Agenda - Day 1
Agenda – Day 1
7-8 a.m. Registration and continental Breakfast
8-8:15 a.m. Welcome/Review of the Conference Goals & Agenda (Dr. Bruno)
8:15-10:45 a.m. Keynote and Morning Speakers (35 – 45 minutes each)
- Keynote Address: “Aligning Human and Technological Factors in Health Care” (Dr. Robert Pearl)
- “Overview of HFE and SE: The Deep History of HFE in Healthcare and a Look Forward Toward the ERA of AI” (Dr. Benneyan)
- “Artificial Intelligence and Improving Patient Safety” (Dr. Bates)
- “Human Factors, AI and Enhancing Value in Healthcare” (Dr. Brady)
10:45 – 11:15 a.m. Panel Discussion & “Open Mike” Session (30 minutes)
11:15-11:40 a.m. Break / Networking
11:40 a.m.-noon Small Group Breakout Sessions (Introductory Meeting & Team Charge)
- 3 small groups will work in parallel, in separate rooms, for 20-minutes; agenda for Day 1 will include group introductions, orientation to the small group assigned tasks, goals and objectives; topic discussion and initial planning. Each Group will be led by a member of our planning committee. Participants will be pre-sorted into groups based on interests expressed at the time of conference registration.
- Group 1 will focus on AI + Human “Symbiosis” from an HF Perspective
- Group 2 will focus on Human Factors Approaches to Quality, Safety and Value
- Group 3 will focus on Creating a Human Factors Center of Excellence
Noon-1:30 p.m. Lunch / Networking
1:30 p.m. Opening Remarks for Afternoon Session with summary of the morning session; introduction of the afternoon session, review of goals & objectives (Dr. Bruno)
1:45-3:30 p.m. Afternoon Speakers (20 – 30 mins each)
- Report of the Research Summit (Drs. Bates, Miller and Parker)
- The Human / AI “Dyad,” Opportunities and Perils (Dr. Baird)
- Diagnostic Error, Diagnostic Excellence and Human Factors (Dr. Mark Graber)
- Redefining Root Causes: A Human Factors Focus (Ms. Gangai, Mr. Mamrol)
3:30-4 p.m. Panel Discussion and “Open Mike” Session (30 Minutes)
4-5:30 p.m. Small Group Breakout Sessions (Adjournment at 5:30 p.m.)
Agenda - Day 2
Agenda – Day 2
7:30-8 a.m. Continental Breakfast1
8-8:15 a.m. Day 2 welcome, overview and plan for the day (Dr. Bruno)
8:15-9 a.m. Plenary Lecture: “Addressing Workforce shortages; provider burnout and AI Integration from the perspective of Human Factors” (Dr. Elizabeth Krupinski)
9-9:45 a.m. Creating a HF Center of Excellence: The MedStar Experience (Dr. Kirsten Miller and Dr. Terry Fairbanks)
9:45- 10:15 a.m. Break / Networking
10:15 – 11:45 a.m. Midmorning Lectures (Three, 30 minutes each)
- “Applying HFE and SE Principles to optimize the relationships between providers, tools, technologies and systems in an integrated academic health system” (Dr. Wood)
- “AI in Perioperative Safety: A Human Factors Perspective” (Dr. Ken R. Catchpole)
- “Enhancing Work System Resilience with AI” (Dr. Emily Patterson)
11:45 a.m.-12:30 p.m. Small Group Reports (3, 15 minutes each)
12:30-1:30 p.m. Lunch/Networking
1:30-3 p.m. Industry Leader’s Session (Presentations and Panel Discussion) – Unaccredited Session
- Human-Centered AI: Perspective from the Industry (Dr. Jeff Chang, RadAI)
- “From Use Case Definition to Actually Being Useful, Usable and Used: The BRIDGE Framework” (Dimitri Giannikopoulos, AIDoc)
- Finding Solutions that Work for a Worldwide Scale (Brad Genereaux, Nvidia)
- Panel Discussion: “Integrating AI Tools into The Delivery of Healthcare: Resilience, Scalabilityand Deployability” (Dr. Chang of Rad AI, Mr. Giannikopoulos and Mr. Sreit of AI Doc and Mr. Generaux, of Nvidia, with audience participation)
3:30-3:45 p.m. “All-Topic Open Mic Session” for Final Audience and Faculty Comments
3:45-4 p.m. Closing Comments: “A Future of Augmented Intelligence in Healthcare Quality & Safety: What Happens Next?” (Dr. Bruno)
4 p.m. End of conference
Faculty List
Faculty List and Details
Michael A. Bruno, MD, MS, FACR
Professor of Radiology and Medicine and Vice Chair for Radiology Quality and Safety
Penn State Health and Penn State College of Medicine, Hershey, Pa.
PI, Program Chair and Planning Team LeaderRobert Pearl, MD
Clinical Professor of Surgery, Stanford School of Medicine
Professor of Business, Stanford Business SchoolDr. Pearl was CEO of the Permanente Medical Group and President of the Mid-Atlantic Permanente Medical Group for over 18 years. He is the author of three bestselling books, most recently ChatGPT, MD: How AI-Empowered Patients and Doctors Can Take Back Conrol of Medicine (2024).
Kristen E. Miller, DrPH
Scientific Director, National Center for Human Factors in Healthcare at Medstar Health
Associate Professor of Emergency Medicine, Georgetown UniversityRollin J. “Terry” Fairbanks, MD, MS
Founding Director, National Center for Human Factors in Healthcare
Georgetown University and MedStar Washington Hospital CenterKenneth Wood, DO
Professor of Medicine and Senior Vice President and System Chief Medical Officer
Penn State Health
Vice Dean for Clinical Affairs
Penn State College of MedicineEmily S. Patterson, PhD
Professor, College of Medicine
School of Health & Rehabilitation Sciences
Ohio State University, Columbus, OhioDavid W. Bates, MD, MS
Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management, Harvard T.H. Chan School of Public Health
Director for the Patient Safety Research and Practice Institute at the Brigham & Women’s Hospital, Boston, Mass.Elizabeth Krupinski, PhD
Professor and Vice Chair for Research
Department of Radiology
Emory University, Atlanta, GeorgiaGrayson L. Baird, PhD
Associate Professor in Diagnostic Imaging
Director of the Brown Radiology Human Factors Laboratory
Rhode Island HospitalJeffrey Brady, MD, MPH
Patient Safety & Quality Improvement Expert
Kenneth R. Catchpole, MD
Clinical Professor, Clemson University School of Healthcare Research
Smart-State Endowed Chair of Clinical Practice and Human Factors, Department of Anesthesiology and Perioperative Medicine
Medical University of South CarolinaJeff Chang, MD
Co-Founder and Chief Technology Officer
RadAI, San Francisco, Calif.Mark Graber, MD
Professor Emeritus of Medicine (Stony Brook)
Founder of the Society to Improve Diagnosis in Medicine and Community to Improve Diagnosis (CIDM)Linda Gangai, MSN, RN
Program Manager for Quality Improvement and Patient Safety
Department of Emergency Medicine
Penn State Health Milton S. Hershey Medical CenterDemetri Giannikopoulos
Chief Transformation Officer
AI Doc, New York, N.Y.Joshua Streit
Associate Vice President for Digital Transformation
AI Doc, Plain City, OhioBrad Genereaux
Global Head of Nvidia Healthcare Partnerships
Nvidia Corporation, Santa Clara, Calif.Christopher Mamrol, BSN, RN, CPPS
Patient Safety Advisor, Southeast Region
PA Patient Safety AuthoritySarah H. Parker, PhD
Chair, Deptartment of Health Systems and Implementation Science
Virginia Tech Carilion School of Medicine, Roanoke, VAContinuing Education
Earn Continuing Education Credits
Penn State College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.Penn State College of Medicine designates this live activity for a maximum of 11.25 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
CME Learning Objectives
- Describe implementation of best practices surrounding human factors and artificial intelligence in healthcare improvement
- Relate a diverse range of academic and industry leaders in the field directly to governmental policymakers, leaders of healthcare organizations, the medical community, and the public-at-large
- Describe human factors applications in healthcare value, quality, and patient safety in the current era of artificial intelligence
- Define the research agenda for the field in the next five to seven years
Travel Details
Travel Details
A block of hotel rooms has been reserved at a discounted group rate at the Hershey Lodge for attendees. The rate is $189 per room per night plus 11% taxes.To reserve a room under the group rate, visit this link: https://www.hersheylodge.com/qr/TALF52ZAZA/
- Please be aware that the room block cut-off date is Monday, March 17, 2025. After the cut-off date, rooms and/or group rate may no longer be available.
- Internet Explorer is no longer supported. You and your group should not use IE in conjunction with the group link.
- For government employees, you must use a personal device to book with the link as the firewall on the government-issued devices will restrict access to this link.
Guests who prefer to call to make reservations may call 855-729-3108 and ask for the room block for Artificial Intelligence & Human Factors in Health Care at Hershey Lodge, April 9-11, 2025.
Sponsors
Sponsors
The Organizing Committee wishes to gratefully acknowledge our several sponsors, whose generous financial support made this conference possible:
- AHRQ
- Penn State Health
- Departments of Radiology and Emergency Medicine, Penn State Health Milton S. Hershey Medical Center
- The Society for Medical Image Perception
- RadAI
- AIDoc
- The Leapfrog Group
- Siemens Healthineers
- Overview and Purpose
- Agenda - Day 1
- Agenda - Day 2
- Faculty List
- Continuing Education
- Travel Details
- Sponsors
Conference Details
Registration fee: In-Person attendance is $150. Virtual is $100. Students and Trainees, $50.00. Register via eeds.
Who should attend: Healthcare Professionals, administrators and policymakers involved in healthcare quality and safety, and truly anyone who is interested in learning more about the future of health care quality and safety in the era of AI. The conference will highlight the approach of Human Factors in AI, with the goal of optimizing the ‘Human-AI Dyad’ to enhance the quality, value, effectiveness and safety of care. Attendees will learn from a diverse range of academic and industry leaders in the fields of Human Factors Engineering, Artificial Intelligence and Healthcare Quality and Safety. Discussions will address critical topics such as error prevention, detection, recovery, health system resilience and alleviating provider burnout—all of which are more pertinent than ever as AI tools continue to reshape the healthcare landscape.
Purpose
Healthcare is entering a new era, with the introduction of sophisticated AI tools and approaches, and yet the need for a deeper understanding of the central importance of the human factors underlying all aspects of the healthcare enterprise, including for preservation and enhancement of value and patient safety in the delivery of personalized healthcare, has never been greater. Our conference will focus on the emerging need for optimization of the human-AI interaction in healthcare, specifically foused on quality, value and patient safety. Our conference will focus on the issues at the intersection of Human Factors Engineering, patient satey, Quality and Value enhancement and Artificial Intelligence (AI) and will bring together recognized academic, clinical and industry experts to provide state-of-the-art knowledge. We will also attempt to define future directions in this field and propose an agenda for future research over the next 5 to 7 years.
Agenda – Day 1
7-8 a.m. Registration and continental Breakfast
8-8:15 a.m. Welcome/Review of the Conference Goals & Agenda (Dr. Bruno)
8:15-10:45 a.m. Keynote and Morning Speakers (35 – 45 minutes each)
- Keynote Address: “Aligning Human and Technological Factors in Health Care” (Dr. Robert Pearl)
- “Overview of HFE and SE: The Deep History of HFE in Healthcare and a Look Forward Toward the ERA of AI” (Dr. Benneyan)
- “Artificial Intelligence and Improving Patient Safety” (Dr. Bates)
- “Human Factors, AI and Enhancing Value in Healthcare” (Dr. Brady)
10:45 – 11:15 a.m. Panel Discussion & “Open Mike” Session (30 minutes)
11:15-11:40 a.m. Break / Networking
11:40 a.m.-noon Small Group Breakout Sessions (Introductory Meeting & Team Charge)
- 3 small groups will work in parallel, in separate rooms, for 20-minutes; agenda for Day 1 will include group introductions, orientation to the small group assigned tasks, goals and objectives; topic discussion and initial planning. Each Group will be led by a member of our planning committee. Participants will be pre-sorted into groups based on interests expressed at the time of conference registration.
- Group 1 will focus on AI + Human “Symbiosis” from an HF Perspective
- Group 2 will focus on Human Factors Approaches to Quality, Safety and Value
- Group 3 will focus on Creating a Human Factors Center of Excellence
Noon-1:30 p.m. Lunch / Networking
1:30 p.m. Opening Remarks for Afternoon Session with summary of the morning session; introduction of the afternoon session, review of goals & objectives (Dr. Bruno)
1:45-3:30 p.m. Afternoon Speakers (20 – 30 mins each)
- Report of the Research Summit (Drs. Bates, Miller and Parker)
- The Human / AI “Dyad,” Opportunities and Perils (Dr. Baird)
- Diagnostic Error, Diagnostic Excellence and Human Factors (Dr. Mark Graber)
- Redefining Root Causes: A Human Factors Focus (Ms. Gangai, Mr. Mamrol)
3:30-4 p.m. Panel Discussion and “Open Mike” Session (30 Minutes)
4-5:30 p.m. Small Group Breakout Sessions (Adjournment at 5:30 p.m.)
Agenda – Day 2
7:30-8 a.m. Continental Breakfast1
8-8:15 a.m. Day 2 welcome, overview and plan for the day (Dr. Bruno)
8:15-9 a.m. Plenary Lecture: “Addressing Workforce shortages; provider burnout and AI Integration from the perspective of Human Factors” (Dr. Elizabeth Krupinski)
9-9:45 a.m. Creating a HF Center of Excellence: The MedStar Experience (Dr. Kirsten Miller and Dr. Terry Fairbanks)
9:45- 10:15 a.m. Break / Networking
10:15 – 11:45 a.m. Midmorning Lectures (Three, 30 minutes each)
- “Applying HFE and SE Principles to optimize the relationships between providers, tools, technologies and systems in an integrated academic health system” (Dr. Wood)
- “AI in Perioperative Safety: A Human Factors Perspective” (Dr. Ken R. Catchpole)
- “Enhancing Work System Resilience with AI” (Dr. Emily Patterson)
11:45 a.m.-12:30 p.m. Small Group Reports (3, 15 minutes each)
12:30-1:30 p.m. Lunch/Networking
1:30-3 p.m. Industry Leader’s Session (Presentations and Panel Discussion) – Unaccredited Session
- Human-Centered AI: Perspective from the Industry (Dr. Jeff Chang, RadAI)
- “From Use Case Definition to Actually Being Useful, Usable and Used: The BRIDGE Framework” (Dimitri Giannikopoulos, AIDoc)
- Finding Solutions that Work for a Worldwide Scale (Brad Genereaux, Nvidia)
- Panel Discussion: “Integrating AI Tools into The Delivery of Healthcare: Resilience, Scalabilityand Deployability” (Dr. Chang of Rad AI, Mr. Giannikopoulos and Mr. Sreit of AI Doc and Mr. Generaux, of Nvidia, with audience participation)
3:30-3:45 p.m. “All-Topic Open Mic Session” for Final Audience and Faculty Comments
3:45-4 p.m. Closing Comments: “A Future of Augmented Intelligence in Healthcare Quality & Safety: What Happens Next?” (Dr. Bruno)
4 p.m. End of conference
Faculty List and Details
Michael A. Bruno, MD, MS, FACR
Professor of Radiology and Medicine and Vice Chair for Radiology Quality and Safety
Penn State Health and Penn State College of Medicine, Hershey, Pa.
PI, Program Chair and Planning Team Leader
Robert Pearl, MD
Clinical Professor of Surgery, Stanford School of Medicine
Professor of Business, Stanford Business School
Dr. Pearl was CEO of the Permanente Medical Group and President of the Mid-Atlantic Permanente Medical Group for over 18 years. He is the author of three bestselling books, most recently ChatGPT, MD: How AI-Empowered Patients and Doctors Can Take Back Conrol of Medicine (2024).
Kristen E. Miller, DrPH
Scientific Director, National Center for Human Factors in Healthcare at Medstar Health
Associate Professor of Emergency Medicine, Georgetown University
Rollin J. “Terry” Fairbanks, MD, MS
Founding Director, National Center for Human Factors in Healthcare
Georgetown University and MedStar Washington Hospital Center
Kenneth Wood, DO
Professor of Medicine and Senior Vice President and System Chief Medical Officer
Penn State Health
Vice Dean for Clinical Affairs
Penn State College of Medicine
Emily S. Patterson, PhD
Professor, College of Medicine
School of Health & Rehabilitation Sciences
Ohio State University, Columbus, Ohio
David W. Bates, MD, MS
Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management, Harvard T.H. Chan School of Public Health
Director for the Patient Safety Research and Practice Institute at the Brigham & Women’s Hospital, Boston, Mass.
Elizabeth Krupinski, PhD
Professor and Vice Chair for Research
Department of Radiology
Emory University, Atlanta, Georgia
Grayson L. Baird, PhD
Associate Professor in Diagnostic Imaging
Director of the Brown Radiology Human Factors Laboratory
Rhode Island Hospital
Jeffrey Brady, MD, MPH
Patient Safety & Quality Improvement Expert
Kenneth R. Catchpole, MD
Clinical Professor, Clemson University School of Healthcare Research
Smart-State Endowed Chair of Clinical Practice and Human Factors, Department of Anesthesiology and Perioperative Medicine
Medical University of South Carolina
Jeff Chang, MD
Co-Founder and Chief Technology Officer
RadAI, San Francisco, Calif.
Mark Graber, MD
Professor Emeritus of Medicine (Stony Brook)
Founder of the Society to Improve Diagnosis in Medicine and Community to Improve Diagnosis (CIDM)
Linda Gangai, MSN, RN
Program Manager for Quality Improvement and Patient Safety
Department of Emergency Medicine
Penn State Health Milton S. Hershey Medical Center
Demetri Giannikopoulos
Chief Transformation Officer
AI Doc, New York, N.Y.
Joshua Streit
Associate Vice President for Digital Transformation
AI Doc, Plain City, Ohio
Brad Genereaux
Global Head of Nvidia Healthcare Partnerships
Nvidia Corporation, Santa Clara, Calif.
Christopher Mamrol, BSN, RN, CPPS
Patient Safety Advisor, Southeast Region
PA Patient Safety Authority
Sarah H. Parker, PhD
Chair, Deptartment of Health Systems and Implementation Science
Virginia Tech Carilion School of Medicine, Roanoke, VA
Earn Continuing Education Credits
Penn State College of Medicine designates this live activity for a maximum of 11.25 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
CME Learning Objectives
- Describe implementation of best practices surrounding human factors and artificial intelligence in healthcare improvement
- Relate a diverse range of academic and industry leaders in the field directly to governmental policymakers, leaders of healthcare organizations, the medical community, and the public-at-large
- Describe human factors applications in healthcare value, quality, and patient safety in the current era of artificial intelligence
- Define the research agenda for the field in the next five to seven years
Travel Details
To reserve a room under the group rate, visit this link: https://www.hersheylodge.com/qr/TALF52ZAZA/
- Please be aware that the room block cut-off date is Monday, March 17, 2025. After the cut-off date, rooms and/or group rate may no longer be available.
- Internet Explorer is no longer supported. You and your group should not use IE in conjunction with the group link.
- For government employees, you must use a personal device to book with the link as the firewall on the government-issued devices will restrict access to this link.
Guests who prefer to call to make reservations may call 855-729-3108 and ask for the room block for Artificial Intelligence & Human Factors in Health Care at Hershey Lodge, April 9-11, 2025.
Sponsors
The Organizing Committee wishes to gratefully acknowledge our several sponsors, whose generous financial support made this conference possible:
- AHRQ
- Penn State Health
- Departments of Radiology and Emergency Medicine, Penn State Health Milton S. Hershey Medical Center
- The Society for Medical Image Perception
- RadAI
- AIDoc
- The Leapfrog Group
- Siemens Healthineers